Privacy Policy

Last updated: November 19, 2025

This Privacy Policy describes how Caregrow ("we", "us", "our") collects, uses, and shares personal information when you visit or make a purchase from our website.

1. Information We Collect

• Information you provide: name, email, phone number, shipping & billing address, payment details (processed by our payment provider), and any messages you submit.
• Automatically collected data: IP address, device and browser information, pages visited, referral source, and cookies.
• Marketing data: preferences and consent choices for newsletters, offers, and communications.

2. How We Use Your Information

• To process and fulfill orders, manage payments, and communicate order updates.
• To improve and personalize your browsing experience and product recommendations.
• To send transactional messages (order confirmations, shipping updates) and, if you opt in, promotional emails.
• To detect and prevent fraud, enforce our terms, and comply with legal obligations.

3. Cookies & Tracking

We use cookies and similar technologies to remember preferences, analyze traffic, and show relevant content. You can control cookies via your browser settings; disabling some cookies may affect site functionality.

4. Third-Party Services

We may share personal data with service providers (payment gateways, shipping partners, analytics platforms) strictly to perform services on our behalf. These providers have access only to the data needed to perform their functions.

5. Data Retention & Security

We retain personal information as long as necessary to provide services and comply with legal obligations. We implement reasonable security measures to protect your data, but no online transmission is completely secure—use discretion when sharing sensitive information.

6. Your Rights

You may request access to, correction of, or deletion of your personal information. You can unsubscribe from marketing emails at any time via the link in our messages or by contacting us.

7. Contact

If you have questions about this policy, contact: Support@caregrow.in.

Terms & Conditions

Effective date: November 19, 2025

1. Acceptance of Terms

By accessing or using the Caregrow website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the site.

2. Use of the Site

You agree to use the site in compliance with applicable laws. You will not misuse our services, attempt unauthorized access, or transmit harmful content.

3. Product Information & Pricing

We strive to provide accurate product descriptions and pricing. However, errors may occur. We reserve the right to correct errors and cancel or refuse orders if pricing or product information appears incorrect.

4. Orders & Payment

Orders are subject to acceptance and availability. Payment is processed through third-party payment gateways; please refer to their terms for details about charges, refunds, and disputes.

5. Intellectual Property

All content on the site (text, images, designs, logos) is the property of Caregrow or its licensors. You may not reproduce, distribute, or create derivative works without explicit permission.

6. Disclaimers & Liability

Our products and content are for informational and wellness purposes and are not a substitute for professional medical advice. We disclaim liability for indirect or consequential damages to the fullest extent permitted by law.

7. Governing Law

These terms are governed by the laws of the jurisdiction where Caregrow operates. For disputes, parties will seek to resolve issues amicably; otherwise, disputes will be subject to the applicable courts.

8. Changes to Terms

We may update these Terms periodically. Material changes will be posted on this page with an updated effective date.

Refund & Return Policy

Last updated: November 19, 2025

1. Overview

We aim for 100% customer satisfaction. This policy explains when you can return products and how refunds are handled.

2. Eligibility for Returns

• Items must be returned within 7 days of delivery unless otherwise specified.
• Products must be unused, unopened, and in original packaging with proof of purchase.
• Perishable or hygiene-sensitive items (where applicable) may not be eligible once opened; please check product-specific notes.

3. How to Request a Return

1. Contact our support team at Support@caregrow.in with your order number and reason for return.
2. We will provide return instructions and authorize the return if eligible.
3. Ship the item back using the provided instructions; retain tracking information.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of approval. Approved refunds will be processed within 7–10 business days to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges for defective or incorrect items where possible. Contact support to check availability and procedures.

6. Damaged or Faulty Goods

If you receive damaged or faulty goods, contact us within 48 hours with photos and order details so we can resolve the issue quickly.

7. Contact

For returns or refund inquiries: Support@caregrow.in

Note: This policy is a general template and may be adjusted to comply with local laws and product-specific rules. For legal certainty, consult a qualified attorney.