1. Acceptance of Terms
By accessing or using the CareGrow website (the "Site") and any services we provide, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you must not use the Site or place orders.
2. Eligibility
You must be at least 18 years old or have legal parental/guardian consent to use the Site. By using the Site, you represent that you have the right, authority, and capacity to enter into these Terms.
3. Use of the Site
- Do not misuse the Site; you must not attempt unauthorized access or interfere with the Site's functionality.
- Any account created by you remains your responsibility; keep login details secure and notify us immediately of any unauthorized use.
4. Product Information & Pricing
We strive for accuracy in product descriptions, images, and pricing. However, mistakes can occur. CareGrow reserves the right to correct errors, modify product information, cancel orders, or refuse services when necessary.
5. Orders & Payment
- Order acceptance may be subject to verification and availability.
- Payments are processed through third-party payment gateways — we do not store full card details on our servers.
- By placing an order you confirm that the payment method used is yours or you are authorized to use it.
6. Shipping & Delivery
Delivery times are estimates and may vary depending on courier services and destination. We are not liable for delays caused by unforeseen circumstances, natural events, logistics disruptions, or incorrect customer-provided addresses.
7. Returns, Refunds & Replacements
Refer to our dedicated Refund & Return Policy (link in footer or policies page) for full procedures. In general:
- Return eligibility depends on product condition (unused, sealed, original packaging) and the return window.
- Shipping charges may not be refundable unless return is due to our error.
- Refunds are processed to the original payment method within a reasonable processing time after we inspect the returned items.
8. Subscriptions & Recurring Orders
If you opt for subscription/auto-refill services, you authorize recurring charges until you cancel. You can manage or cancel subscriptions from your account or by contacting Support.
9. Intellectual Property
All content on the Site (including text, logos, images, and designs) is protected and owned by CareGrow or its licensors. You may not copy, reproduce, or redistribute our content without explicit written consent.
10. User-Generated Content
If you submit reviews, images, or any content, you grant CareGrow a worldwide, royalty-free license to use, modify, publish, and display the content on our Site and marketing channels. Do not post harmful, illegal, or infringing content — we reserve the right to remove it.
11. Disclaimers & Limitation of Liability
Our products and information are provided for general wellness and informational purposes. They do not substitute professional medical advice. Always consult a qualified professional for health concerns.
To the fullest extent permitted by law, CareGrow and its affiliates are not liable for indirect, incidental, special, or consequential damages arising from your use of the Site or products.
12. Product Safety & Use
- Always read product labels and instructions before use.
- Conduct a patch test for topical products to reduce the risk of allergic reactions.
- If you have a medical condition, are pregnant, nursing, or taking medication, consult your healthcare provider before using any product.
13. Third-Party Links & Services
Our Site may contain links to third-party websites. These links are provided for convenience and do not imply endorsement. We are not responsible for third-party site content, privacy policies, or practices.
14. Privacy
Your privacy is important. Please review our Privacy Policy to understand how we collect and use information.
15. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of India. For disputes, both parties will attempt amicable resolution; if unresolved, disputes will be subject to the courts in India.
16. Changes to Terms
We may update the Terms periodically. Material changes will be communicated via the Site with the date updated. Continued use after posting constitutes acceptance of the updated Terms.
17. Severability
If any provision is found invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary so the Terms remain in effect.
18. Contact & Support
For questions about these Terms, please contact our support team:
Email: Support@caregrow.in | Phone: +91 95823 73001